Return & Refund Policy
We hope you love every piece you receive from Theory Thirteen. However, we understand things can go wrong, and we’re here to help!
When Returns/Refunds are Accepted:
•Damaged Items Only: If your jewelry arrives damaged, we’re happy to offer a return or refund. Please report the issue within 5 days of receiving your order.
•Proof Required: To process a return or refund, we kindly ask for a clear, uncut video of you opening the sealed package, where the damage is visible.
When Returns/Refunds Aren’t Accepted:
•Change of Heart: If you’ve simply changed your mind or no longer love the piece, we can’t offer a return or refund. We encourage you to order only when you’re truly in love with the design!
•Wear & Tear: We cannot accept returns or refunds for items that have been damaged due to improper care, misuse, or accidents after delivery.
•Size & Color Concerns: Returns or refunds won’t be offered for dissatisfaction with size or color unless the item delivered is different from what you originally ordered.
If you have any questions or need further assistance with our return & refund process, feel free to reach out to us! We’re here to make your shopping experience as smooth as possible
